{"id":1120,"date":"2026-07-14T02:35:14","date_gmt":"2026-07-13T15:35:14","guid":{"rendered":"https:\/\/keiko-lab.com\/koalachineselearning\/?page_id=1120"},"modified":"2026-08-10T15:51:54","modified_gmt":"2026-08-10T04:51:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/keiko-lab.com\/koalachineselearning\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1120\" class=\"elementor elementor-1120\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94e9418 e-flex e-con-boxed e-con e-parent\" data-id=\"94e9418\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179371f elementor-widget elementor-widget-html\" data-id=\"179371f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div id=\"kcl-page\">\n<style>\n#kcl-page{\n  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background:var(--paper);border-radius:12px;padding:12px 16px;margin-bottom:10px;\n}\n#kcl-page .kcl-faq-body .kcl-voice-list b{color:var(--ink);font-size:1rem}\n#kcl-page .kcl-faq-body .kcl-voice-note{display:block;font-size:.88rem;color:var(--ink-soft);margin-top:2px}\n\n\/* ---------- contact cta ---------- *\/\n#kcl-page .kcl-faq-cta{\n  max-width:760px;margin:8px auto 0;background:var(--card);border-radius:18px;\n  padding:26px 28px;text-align:center;box-shadow:0 6px 18px rgba(32,66,60,.08);border:1px solid var(--mint);\n}\n#kcl-page .kcl-faq-cta p{margin:0 0 14px;color:var(--ink-soft)}\n#kcl-page .kcl-faq-cta a{\n  display:inline-block;background:var(--teal);color:#fff;font-weight:800;\n  padding:12px 26px;border-radius:999px;text-decoration:none;\n}\n<\/style>\n\n<section class=\"kcl-faq-hero kcl-wrap\">\n  <div class=\"kcl-eyebrow\">\n    <div class=\"kcl-char\"><b>\u554f<\/b><span>man6<\/span><\/div>\n    <p>Support Center<\/p>\n  <\/div>\n  <h1>Frequently Asked Questions<\/h1>\n  <p class=\"kcl-lede\">Having trouble with Koala Chinese Learning? Here are answers to common questions and how to fix them.<\/p>\n<\/section>\n\n<section class=\"kcl-wrap\">\n  <div class=\"kcl-faq-list\">\n\n    <details class=\"kcl-faq-item\" open>\n      <summary>How do I choose Cantonese, Mandarin, and English read-aloud voices?<span class=\"kcl-faq-plus\">+<\/span><\/summary>\n      <div class=\"kcl-faq-body\">\n        <p>Koala Chinese Learning uses the built-in system voices on your iPhone\uff0fiPad. If read-aloud has no sound, sounds unnatural, or you can't find the recommended voice, follow the steps below to check and download voices.<\/p>\n\n        <h3>Step 1: Check the voice inside Koala Chinese Learning<\/h3>\n        <ol>\n          <li>Open Koala Chinese Learning.<\/li>\n          <li>Tap the Settings button in the top right corner.<\/li>\n          <li>Go to \"Voice &amp; Read-Aloud.\"<\/li>\n          <li>Check the voice selected for Cantonese, Mandarin, and English.<\/li>\n        <\/ol>\n        <p>We recommend the following voices:<\/p>\n        <ul class=\"kcl-voice-list\">\n          <li><b>Cantonese: Wing<\/b><span class=\"kcl-voice-note\">Choose the Premium\uff0fEnhanced quality version.<\/span><\/li>\n          <li><b>Mandarin: Tingting<\/b><span class=\"kcl-voice-note\">Choose the Enhanced quality version.<\/span><\/li>\n          <li><b>English: Ava<\/b><span class=\"kcl-voice-note\">Choose the Premium quality version.<\/span><\/li>\n        <\/ul>\n        <p>Tap into each language and use the green play button to test the voice.<\/p>\n        <p>If it plays correctly, the voice is already installed and ready to use.<\/p>\n\n        <hr>\n\n        <h3>Step 2: Download voices on iPhone\uff0fiPad<\/h3>\n        <p>If you can't find the recommended voice, or there's no sound after tapping play, go to your device settings:<\/p>\n        <span class=\"kcl-path\">Settings App \u2192 Accessibility \u2192 Spoken Content \u2192 Voices<\/span>\n        <p>Under \"Spoken Language\", select <b> \"Default\"<\/b>. Then select and download voices by language.<\/p>\n\n        <h4>Cantonese<\/h4>\n        <ol>\n          <li>Tap \"Chinese.\"<\/li>\n          <li>Select \"Cantonese.\"<\/li>\n          <li>Find <b>Wing<\/b>.<\/li>\n          <li>Select and download the Premium\uff0fEnhanced version.<\/li>\n        <\/ol>\n\n        <h4>Mandarin<\/h4>\n        <ol>\n          <li>Tap \"Chinese.\"<\/li>\n          <li>Select Mandarin.<\/li>\n          <li>Find <b>Tingting<\/b>.<\/li>\n          <li>Select and download the Enhanced version.<\/li>\n        <\/ol>\n\n        <h4>English<\/h4>\n        <ol>\n          <li>Go back to the \"Voices\" page.<\/li>\n          <li>Select English.<\/li>\n          <li>Find <b>Ava<\/b>.<\/li>\n          <li>Select and download the Premium version.<\/li>\n        <\/ol>\n\n        <p>The exact label shown may vary slightly by iOS\uff0fiPadOS version or system language, e.g. Premium or Enhanced.<\/p>\n        <p>We recommend connecting to Wi-Fi while downloading. Wait for the download to finish and a checkmark to appear next to the voice, then return to Koala Chinese Learning and select it again.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"kcl-faq-item\">\n      <summary>Still no sound after downloading \u2014 what should I do?<span class=\"kcl-faq-plus\">+<\/span><\/summary>\n      <div class=\"kcl-faq-body\">\n        <p>Please try the following, in order:<\/p>\n        <ol>\n          <li>Turn up the media volume on your iPhone\uff0fiPad.<\/li>\n          <li>Check whether sound is currently playing through Bluetooth headphones or another device.<\/li>\n          <li>Go back to the system voice settings and tap the voice to preview it.<\/li>\n          <li>Fully close Koala Chinese Learning, then reopen it.<\/li>\n          <li>Restart your iPhone\uff0fiPad.<\/li>\n          <li>Make sure iOS\uff0fiPadOS is updated to a recent version.<\/li>\n        <\/ol>\n        <p>If the issue isn't resolved, please take screenshots of these two screens and contact us:<\/p>\n        <ul>\n          <li>The \"Voice &amp; Read-Aloud\" settings screen in Koala Chinese Learning<\/li>\n          <li>The \"Spoken Content\" voice selection screen on your iPhone\uff0fiPad<\/li>\n        <\/ul>\n        <p>We'll help you check your voice settings.<\/p>\n      <\/div>\n    <\/details>\n\n  <\/div>\n\n  <div class=\"kcl-faq-cta\">\n    <p>Still couldn't solve your problem? Feel free to contact us directly \u2014 we're happy to help.<\/p>\n    <a href=\"\/koalachineselearning\/en\/contact-us\/\">Contact Us<\/a>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u554fman6 Support Center Frequently Asked Questions Having trouble with Koala Chinese Learning? Here are answers to common questions and how to fix them. How do I choose Cantonese, Mandarin, and English read-aloud voices?+ Koala Chinese Learning uses the built-in system voices on your iPhone\uff0fiPad. If read-aloud has no sound, sounds unnatural, or you can&#8217;t find&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1120","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Koala Chinese Learning<\/title>\n<meta name=\"description\" content=\"Answers to common questions about Koala Chinese Learning, including how to choose and download Cantonese, Mandarin, and English read-aloud voices, plus troubleshooting steps for sound issues.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keiko-lab.com\/koalachineselearning\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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